Your satisfaction is our number one priority. If there is a problem with your order, please contact us and we'll work to resolve your problem as quickly as possible. If we've made a mistake with your order, there will be no cost to you to get the correct or missing items. Please read our additional policies for lost or damaged shipments, or for manufacturer's warranties. For any return, you must contact us within seven (7) business days of receiving your order.
Please note that any item returned to us must have a Return Authorization (RA) Number. All packages shipped to us without an RA Number will be returned to you and you will not be reimbursed for the shipping expense. To obtain an RA Number, or inquire about lost/damaged shipments or manufacturer's defects, please email our Customer Service department at firstname.lastname@example.org or call 800-314-1284.
If we have authorized a refund, the order is subject to a restocking fee of up to 20% of the order total for returned merchandise in good condition. Please note that in most cases, shipping and handling charges cannot be refunded unless the problem is due to our error.
Contact us at email@example.com before shipping your product(s) to either our location or our manufacturer's location, to be sure that you're taking the right steps in getting the assistance you need - and to avoid costly shipping errors.
Please note: Consumable products (ie: tea, sugar, cookies, etc.) and Special Orders cannot be returned. Contact us if you have a problem with a consumable product or Special Order at firstname.lastname@example.org or 800-314-1284.
Lost or Damaged Shipments
If you have received a damaged shipment, or if your order becomes lost, please alert us right away. Most items are insured and, in many cases, the freight carrier will reimburse us for the lost product and the shipping fees. Once we receive the reimbursement confirmation, we will be happy to ship a new product to you.
Please inspect all packages upon arrival for damages. If you notice any damage or have any concerns, please email email@example.com. To make a claim on damaged shipments, you must notify us within seven (7) business days of receiving the package(s). If the item needs to be returned to us, it will require a Return Authorization (RA) Number.
The Teapots ‘n More Guarantee
All Teapots ‘n More products come with a 100% satisfaction guarantee. If, for any reason, you are unsatisfied with your purchase, please notify us within seven (7) days of receiving your order to arrange a return. The items you are returning must be unused and in their original packaging. The following items cannot be returned although there may be a refund available: teas, sugars, all food items, Special Orders. Please note: Shipping & handling charges are not refundable. The cost of shipping an item back to us will be your responsibility unless the return is due to an error on our part.